Terms & Conditions

In these Terms, unless the context requires otherwise:

• •Anchor: means the Anchor mobile application, Anchor website, and associated digital services provided under the Anchor name.
• •Auralis Systems, we, us, or our: means Auralis Systems (ABN 52 105 842 558), the operator of Anchor and the broader Auralis product ecosystem.
• •Auralis ecosystem: means Auralis Systems' related apps, websites, tools, brands, and services, which may include Anchor, Orbit, Nova, Nyro, and other future products.
• •Services: means Anchor's digital tools and features, including check-ins, logs, Storm Mode tools, support contact features, AI-assisted insights, pattern summaries, reports, exports, account features, and related website or app functionality.
• •Paid Services: means any paid subscription, paid feature, premium access, or paid digital service offered through Anchor.
• •User, you, or your: means any person who accesses, browses, creates an account for, or uses Anchor.
• •User Content: means information you enter, upload, submit, generate, store, or create in Anchor, including mood logs, storm logs, notes, check-ins, medication entries, trigger entries, support contacts, journal-style entries, reports, and other personal information.
• •AI Output: means content generated, summarised, interpreted, or assisted by artificial intelligence or automated system logic within Anchor.

By accessing, browsing, creating an account, clicking "I agree", using Anchor, or continuing to use Anchor after these Terms are updated, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not access or use Anchor.

You may also be required to accept these Terms, the Privacy Policy, and the Medical Disclaimer through a checkbox, consent screen, onboarding flow, or existing-user update screen before continuing to use Anchor.

If you use Anchor on behalf of another person or organisation, you confirm that you have authority to accept these Terms on their behalf.

Anchor is part of the Auralis Systems ecosystem, but these Terms apply specifically to Anchor unless another Auralis product expressly says otherwise.

Other Auralis apps, including Orbit, Nova, Nyro, or future products, may have separate terms, privacy notices, disclaimers, feature rules, or subscription conditions.

Where Anchor connects, syncs, shares insights with, or receives information from another Auralis product in the future, that connection may be subject to additional consent, privacy controls, feature rules, and product-specific terms.

Anchor provides digital mental health tracking, self-reflection, journalling, pattern-identification, AI-assisted insight, report generation, and support tools designed to help users observe and understand personal patterns.

Anchor may include features such as:

• •Mood, stress, sleep, medication, and trigger check-ins;
• •Storm Mode or intense-episode logging;
• •Grounding tools, reality-check prompts, pattern-break tools, and practical coping prompts;
• •AI-assisted insights, summaries, and pattern reflections;
• •Doctor-style reports or exports generated from your own entries;
• •Support contact storage and links to external support services;
• •Account, data export, deletion, and privacy-related features; and
• •Other related tools added by Auralis Systems over time.

Anchor is designed to support awareness and decision-making. It is not designed to replace professional medical, psychological, psychiatric, therapeutic, crisis, legal, financial, or emergency advice.

Anchor is not a medical device, health practitioner, hospital, clinic, crisis service, suicide prevention service, emergency response service, therapy service, counselling service, diagnostic tool, or treatment provider.

Anchor does not provide medical advice, diagnosis, treatment, therapy, counselling, clinical assessment, medication advice, crisis intervention, or emergency support.

Any information, prompts, reports, AI Output, summaries, pattern reflections, or insights provided through Anchor are for general self-reflection, personal awareness, and informational support only.

You must not rely on Anchor as a substitute for seeking advice from a qualified doctor, psychologist, psychiatrist, counsellor, therapist, pharmacist, emergency service, or other appropriate professional.

You are responsible for decisions you make based on information in Anchor. This includes decisions about your health, safety, medication, relationships, finances, work, treatment, or crisis response.

Do not start, stop, increase, decrease, or otherwise change any medication, treatment, therapy, or safety plan based on Anchor without speaking to an appropriate qualified professional.

If using Anchor causes distress, increases rumination, worsens symptoms, or makes you feel unsafe, stop using Anchor and seek appropriate support.

Anchor is not monitored in real time by clinicians, crisis workers, emergency responders, or Auralis Systems staff.

Entries, logs, check-ins, Storm Mode entries, support contact entries, and AI-generated outputs are not reviewed for crisis intervention, safety monitoring, emergency response, or welfare checking.

If you are in immediate danger, feel unable to keep yourself or someone else safe, are experiencing a mental health crisis, or need urgent help, do not use Anchor as your source of support. Call emergency services or contact an appropriate crisis support service immediately.

• •Australia emergency services: 000
• •Lifeline Australia: 13 11 14
• •Suicide Call Back Service: 1300 659 467

If you are outside Australia, contact your local emergency number or local crisis support service.

Anchor may use artificial intelligence, automation, rules-based logic, pattern detection, or related technology to generate insights, summaries, reports, prompts, recommendations, or reflections.

AI Output may be incomplete, inaccurate, delayed, outdated, misleading, repetitive, unsuitable for your circumstances, or affected by the information you choose to enter into Anchor.

AI Output is not medical advice, diagnosis, therapy, counselling, crisis support, or professional opinion.

You should review AI Output carefully before relying on it, saving it, exporting it, sharing it with another person, or providing it to a health professional.

Auralis Systems does not guarantee that AI Output will identify every risk, pattern, trigger, escalation, symptom, crisis indicator, medication issue, relationship issue, or safety concern.

Doctor reports, summaries, exports, and pattern reports generated by Anchor are based on information available inside Anchor. They are not a complete medical record and should be reviewed by you before sharing.

You must be at least 18 years old to create an Anchor account or use Anchor unless Auralis Systems expressly allows otherwise and, where required, parent or guardian consent has been obtained.

When creating or maintaining an account, you agree to provide accurate, current, and complete information, including your email address and any other information reasonably required for account access, support, billing, security, or legal compliance.

You are responsible for keeping your login details confidential. You must not share your account, password, or account access with any other person.

You are responsible for all activity that occurs through your account, except to the extent caused by Auralis Systems' breach of law or negligence.

If you become aware of unauthorised access, suspected account compromise, or a security issue affecting your account, you should contact Auralis Systems as soon as reasonably possible at contact@anchor-mentalhealth.com.

You agree that you will:

• •Use Anchor only for lawful, personal, and permitted purposes;
• •Use Anchor in a way that is consistent with these Terms, applicable laws, and reasonable safety expectations;
• •Provide accurate information where accuracy matters, especially for account, billing, support, report, or safety-related features;
• •Keep your account credentials secure;
• •Use your own judgement when interpreting Anchor insights, prompts, reports, and AI Output;
• •Seek professional or emergency support where your situation requires it; and
• •Comply with any reasonable instructions, warnings, limits, or feature rules provided inside Anchor.

You must not:

• •Use Anchor for unlawful, harmful, abusive, fraudulent, misleading, exploitative, or unauthorised purposes;
• •Use Anchor to harass, threaten, defame, impersonate, monitor, stalk, exploit, or harm another person;
• •Enter another person's personal information, health information, or contact details without having a lawful basis or appropriate consent to do so;
• •Attempt to reverse engineer, copy, scrape, crawl, extract, resell, reproduce, or commercially exploit Anchor or its content;
• •Use Anchor to build, train, test, improve, or benchmark a competing product without written permission from Auralis Systems;
• •Upload malicious code, interfere with Anchor's systems, attempt unauthorised access, or bypass security controls;
• •Share, publish, or represent Anchor AI Output as professional medical, legal, financial, clinical, or emergency advice;
• •Use Anchor in a way that could overload, damage, disrupt, or compromise the Services; or
• •Allow another person to use your account.

You retain ownership of User Content you enter into Anchor.

By entering User Content into Anchor, you grant Auralis Systems a limited, non-exclusive, worldwide licence to host, store, process, transmit, display, analyse, summarise, generate outputs from, and otherwise use that User Content solely for the purpose of operating, maintaining, improving, supporting, securing, and providing Anchor and related Auralis Systems services.

You are responsible for the accuracy, legality, and appropriateness of User Content you enter into Anchor.

You should not enter information about another person unless you have a lawful basis and appropriate consent to do so.

Anchor may generate reports, summaries, or exports from your User Content. You are responsible for reviewing those outputs before relying on them or sharing them with another person, clinician, support person, employer, insurer, legal representative, or service provider.

You should keep your own backup or export of important information where needed. Auralis Systems does not guarantee that Anchor will operate as your only or permanent record storage system.

Anchor may allow you to store support contacts, helpline details, emergency information, or links to external services.

You are responsible for ensuring any support contact details you enter are accurate and that you have any necessary consent to store or use those details.

Unless a feature clearly states otherwise, Anchor does not automatically contact support contacts, clinicians, emergency services, crisis services, or third parties on your behalf.

External helplines, emergency services, crisis services, websites, app stores, payment providers, AI providers, infrastructure providers, and other third-party services are not controlled by Auralis Systems. Their availability, response times, advice, privacy practices, and service quality are their own responsibility.

Your access to and use of Anchor is also governed by the Anchor Privacy Policy, available through Anchor and at https://anchor-mentalhealth.com/privacy-policy.

The Privacy Policy explains what information Anchor collects, how it is used, how it may be stored, when it may be disclosed, and what choices or rights you may have regarding your information.

Anchor may process personal information and sensitive information, including health-related information, depending on what you choose to enter.

Auralis Systems may use third-party providers to operate Anchor, including hosting, backend, database, authentication, analytics, payment, app store, AI, email, security, or infrastructure providers. These may include providers such as Base44, Supabase, Stripe, Google Play, Apple App Store, and other service providers used from time to time.

Auralis Systems will handle personal information in accordance with its Privacy Policy and applicable privacy laws.

If there is an inconsistency between these Terms and the Privacy Policy about the handling of personal information, the Privacy Policy applies to the extent of that inconsistency.

Anchor may offer free features, Paid Services, subscriptions, premium tools, paid reports, paid exports, or other paid digital services from time to time.

Where Paid Services are offered, the price, billing period, renewal terms, inclusions, exclusions, and cancellation rules will be shown at or before purchase where required.

Payments may be processed by third-party payment providers, app stores, or platforms, including Stripe, Google Play, Apple App Store, or other providers used by Auralis Systems.

By purchasing Paid Services through a third-party provider, you may also be bound by that provider's terms, privacy policy, refund policy, billing rules, subscription rules, and cancellation process.

You are responsible for managing and cancelling subscriptions through the platform, app store, payment provider, or account area through which the subscription was purchased, unless Anchor expressly provides a different cancellation method.

Auralis Systems does not guarantee refunds for change of mind, unused access, failure to cancel, or partial billing periods except where required by the Australian Consumer Law or another applicable law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.

Anchor is provided digitally through the Anchor app, website, or other digital platforms. You are responsible for having a compatible device, operating system, browser, internet connection, app version, and any other technical requirements needed to access Anchor.

Auralis Systems may update, modify, suspend, restrict, replace, remove, or discontinue any part of Anchor at any time, including features, tools, content, AI systems, reports, paid features, design, availability, or supported platforms.

Anchor may be unavailable, delayed, interrupted, inaccurate, or affected by maintenance, outages, internet issues, third-party provider issues, data sync issues, device issues, app store issues, payment provider issues, or circumstances beyond Auralis Systems' reasonable control.

Auralis Systems does not guarantee uninterrupted access, error-free operation, permanent storage, immediate syncing, or complete accuracy of any feature, output, report, notification, reminder, log, or insight.

Anchor may provide notifications, reminders, alerts, prompts, or suggested actions. These are optional support features and are not emergency alerts, clinical monitoring, medical advice, or safety guarantees.

Auralis Systems does not guarantee that notifications, reminders, alerts, or prompts will be delivered, delivered on time, seen by you, technically reliable, clinically appropriate, or suitable for your circumstances.

You must not rely on Anchor notifications, reminders, or alerts as your only medication reminder, safety plan, crisis plan, appointment reminder, treatment instruction, or emergency support system.

Anchor, the Anchor name, Auralis Systems, the Auralis ecosystem, logos, branding, page designs, user interface elements, written content, prompts, insight structures, reports, software, databases, graphics, icons, code, systems, workflows, and related intellectual property are owned by or licensed to Auralis Systems unless otherwise stated.

Subject to your compliance with these Terms, Auralis Systems grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use Anchor for your own personal use.

You must not copy, reproduce, modify, adapt, translate, distribute, publish, sell, rent, licence, reverse engineer, scrape, extract, mirror, frame, commercially exploit, or create derivative works from Anchor or any part of Anchor without written permission from Auralis Systems, except where permitted by law.

Nothing in these Terms transfers ownership of Auralis Systems' intellectual property to you.

If you operate, develop, advise on, invest in, or are otherwise involved with a competing app, platform, product, website, digital service, mental health tool, journalling tool, AI insight tool, behavioural pattern tool, or related commercial service, you must not use Anchor to copy, benchmark, reverse engineer, scrape, extract, or replicate any part of Anchor without written permission from Auralis Systems.

Unauthorised commercial use of Anchor may result in suspension, termination, legal action, and recovery of losses to the extent permitted by law.

Certain rights, guarantees, warranties, and remedies may apply under the Australian Consumer Law and other applicable laws. Nothing in these Terms excludes, restricts, or modifies any right, guarantee, warranty, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

To the maximum extent permitted by law, Anchor is provided on an "as is" and "as available" basis.

Auralis Systems does not guarantee that Anchor will:

• •Meet all of your needs or expectations;
• •Produce any particular mental health, clinical, emotional, behavioural, financial, relational, work, or personal outcome;
• •Identify all risks, symptoms, triggers, patterns, or warning signs;
• •Be accepted by any doctor, clinician, insurer, employer, court, government body, or third party;
• •Be free from errors, omissions, interruptions, inaccuracies, delays, bugs, security issues, or data loss;
• •Be compatible with every device, browser, operating system, or platform; or
• •Be available at all times.

To the maximum extent permitted by law, Auralis Systems excludes all guarantees, warranties, representations, and conditions that are not expressly stated in these Terms or required by law.

Auralis Systems is not responsible for loss or damage arising from:

• •Your reliance on Anchor as a substitute for professional, medical, clinical, therapeutic, crisis, or emergency support;
• •Your interpretation or use of AI Output, insights, reports, prompts, or summaries;
• •Incorrect, incomplete, outdated, or misleading User Content entered by you;
• •Failure to seek professional or emergency help when needed;
• •Technical failures, interruptions, outages, bugs, delays, loss of data, or sync issues;
• •Unauthorised access caused by your failure to keep account credentials secure;
• •Third-party platforms, payment providers, app stores, websites, helplines, AI providers, infrastructure providers, or external links;
• •Use of Anchor outside Australia or in breach of local laws; or
• •Use of Anchor in a way not intended or permitted by these Terms.

To the maximum extent permitted by law, Auralis Systems and its officers, employees, contractors, agents, contributors, licensors, affiliates, and service providers are not liable for any indirect, incidental, special, consequential, exemplary, punitive, or economic loss or damage, including loss of profit, loss of opportunity, loss of goodwill, loss of data, business interruption, reputational damage, emotional distress, or loss arising from reliance on Anchor.

Where Auralis Systems' liability cannot be excluded but can be limited, Auralis Systems' liability is limited, at its option, to one or more of the following:

• •Re-supplying the Services;
• •Paying the cost of having the Services supplied again; or
• •Where applicable, refunding the amount paid by you for the affected Paid Services during the period giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

You agree to indemnify Auralis Systems and its officers, employees, contractors, agents, contributors, licensors, affiliates, and service providers from and against any claims, demands, losses, liabilities, costs, expenses, or damages arising out of or connected with:

• •Your breach of these Terms;
• •Your misuse of Anchor;
• •User Content you enter, upload, submit, share, export, or provide through Anchor;
• •Your unlawful or unauthorised use of another person's information;
• •Your breach of another person's rights, including privacy, confidentiality, intellectual property, or safety rights;
• •Your reliance on Anchor contrary to these Terms; or
• •Your violation of any applicable law.

This indemnity does not apply to the extent the relevant loss is caused by Auralis Systems' negligence, breach of law, fraud, or wilful misconduct.

You may stop using Anchor at any time. You may also request account deletion or data deletion through the available Anchor features or by contacting Auralis Systems, subject to the Privacy Policy, legal requirements, backup processes, dispute obligations, and technical limitations.

Auralis Systems may suspend, restrict, or terminate your access to Anchor if:

• •You breach these Terms;
• •You misuse Anchor or create legal, security, safety, operational, or reputational risk;
• •Your payment fails or a subscription is cancelled, where access depends on payment;
• •Auralis Systems is required to do so by law or by a third-party platform provider;
• •Auralis Systems discontinues Anchor or a relevant feature;
• •Providing Anchor to you is no longer commercially, technically, legally, or operationally viable; or
• •Your conduct interferes with another person's rights, Anchor's systems, or Auralis Systems' operations.

Termination does not affect rights, obligations, or liabilities that accrued before termination or that are intended to continue, including intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and governing law clauses.

Auralis Systems may update these Terms from time to time to reflect changes to Anchor, the Auralis ecosystem, legal requirements, security requirements, operational needs, paid services, or business practices.

When these Terms are updated, Auralis Systems will take reasonable steps to make the updated Terms available through Anchor, the website, email, app notice, consent screen, or another reasonable method.

Auralis Systems may require you to accept updated Terms before continuing to use Anchor.

If you do not agree to updated Terms, you must stop using Anchor and, where available, cancel any Paid Services in accordance with the relevant cancellation process.

Anchor may include links, integrations, references, or access to third-party websites, app stores, payment providers, infrastructure providers, AI providers, analytics services, support services, crisis services, helplines, or other external services.

Auralis Systems does not control third-party services and is not responsible for their content, availability, accuracy, advice, policies, security, privacy practices, fees, decisions, actions, failures, or omissions.

Your use of third-party services may be governed by their own terms, policies, and conditions.

Anchor is operated from Australia and is primarily intended for users located in Australia.

If you access Anchor from outside Australia, you are responsible for ensuring that your access and use comply with the laws that apply to you.

Crisis numbers, emergency information, legal references, consumer rights references, and support information inside Anchor may be Australian-specific and may not apply outside Australia.

If a dispute arises out of or relates to these Terms or Anchor, either party must first give the other party written notice explaining the nature of the dispute, the desired outcome, and the action requested to resolve it.

The parties must then use reasonable endeavours to resolve the dispute in good faith within 28 days after the notice is received.

If the dispute is not resolved within 28 days, the parties may agree to mediation. If the parties cannot agree on a mediator, either party may request that a mediator be appointed by the President of the Resolution Institute or their nominee.

Unless otherwise agreed, mediation will take place in Perth, Western Australia. Each party must pay its own costs of mediation and share the mediator's fees equally, unless otherwise agreed or ordered.

Nothing in this clause prevents either party from seeking urgent interlocutory relief, injunctive relief, or taking action where required by law.

These Terms are governed by the laws of Western Australia, Australia.

Subject to the dispute resolution clause and any rights that cannot be excluded by law, the parties submit to the exclusive jurisdiction of the courts of Western Australia, Australia.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be severed to the extent necessary and the remaining parts will continue in full force and effect.

A failure or delay by Auralis Systems to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

You must not assign, transfer, or deal with your rights or obligations under these Terms without Auralis Systems' prior written consent.

Auralis Systems may assign, transfer, subcontract, or deal with its rights or obligations under these Terms as part of a business transfer, restructure, sale, merger, operational change, or service provider arrangement, provided this is done in accordance with applicable law.

These Terms, together with the Privacy Policy, Medical Disclaimer, and any additional terms expressly provided for specific Paid Services or features, form the agreement between you and Auralis Systems regarding your use of Anchor.

For questions about these Terms, contact: